Store policies

Returns & order problems

Last updated: August 31, 2026

Damaged, defective, misprinted or incorrect items

Contact hello@intentovergear.com within 30 days of receiving the item. Include your order number, a description of the issue and clear photographs showing the complete item and problem. If several items have the same issue, include them together in one photograph when practical.

We will review the claim and, when approved, arrange a replacement or refund as appropriate. Do not return an item before receiving instructions.

Packages lost in transit

Report a package that has not arrived within 30 days of the estimated delivery date. We may ask you to confirm the address, check tracking and contact the local carrier before a replacement or refund is approved.

Change of mind, size and preference

Returns or exchanges for buyer’s remorse, a preference change or an incorrectly selected size are not automatically accepted. Please review dimensions and options before checkout. Contact us and we will assess the request, but approval is not guaranteed and return shipping or replacement costs may apply.

Incorrect or incomplete address

If a package is returned because the address supplied at checkout was incomplete or incorrect, it may be eligible for reshipment. Additional shipping charges may apply. Returned packages must be claimed promptly after we notify you.

Legal rights

This policy does not limit consumer rights that cannot legally be waived in your location.

Start a claim

Email hello@intentovergear.com with the subject “Order problem — [your order number].” Intent Over Gear is your seller and customer-service contact. We coordinate eligible production and delivery claims with our fulfillment partners.